What if I need to cancel or reschedule my appointment?

You can always cancel or reschedule your appointment by calling, texting, emailing or managing your appointment yourself through your Schedulicity.com account. Keep in mind however that appointments canceled with less than 48 hours notice will be held to our last minute cancellation policy (See below) which requires you to pay in full for any appointment either cancelled with less than 48 hours notice or for which you failed to show up. 

 

What is your late arrival / late cancellation / no-show policy? 

Sometimes things get in the way of our best intentions to be on time, but please understand that appointments are time specific and your therapist is only able to work until the scheduled appointment end time. You will be charged for the full time booked. It is this policy that ensures you will be seen on time as well! 

 

Once you book an appointment you have full control over canceling or rescheduling it as you see fit. HOWEVER as of 48 hours before your scheduled appointment the appointment will be considered confirmed as-is and arriving late, cancelling within that window or failing to show up for your appointment will require payment in full for the time as agreed upon. Your credit card used at the time of booking will be automatically charged for the full amount of the session fee. It's awkward and we really don't like doing it but we will, so please plan your time carefully and be sure you are booking for the right date!If we have no credit card on file for you, an invoice will be sent via email and due upon receipt. Once payment for the missed or late cancelled appointment is received, you are most welcome to book with us again!

 

Why do I need to pay for an appointment I missed or cancelled at the last minute? 

Very simply put, our time is very valuable, as is yours. When you book an appointment with one of our therapists you enter into an implied contract with them that says you commit to receiving a service at a specific day and time in exchange for a fee. When your appointment is held for you it prohibits other clients from booking that same appointment time. A last-minute cancellation, or *gasp* - a no-show means that your therapist doesn't get paid. Period. And that another client who wanted that appointment time was not able to book it for themselves. Canceling an appointment at the last minute or failing to show up creates wasted time for everyone. The therapist who is waiting around for you and created his/her day around that planned appointment as well as the other client who is in pain and would have liked to be seen. Our therapists have a specific amount of time each week in which to see clients and their income is based on clients showing up for agreed upon appointments. And when our kids start whining because none of their friends have holes in their shoes it makes us kind of cranky.

 

Can I send someone in my place?

Yes! If you can't make your appointment as planned you are always encouraged to send someone in your place. And, hey - karma points for you for being so considerate of our therapists' time! 

 

How do I purchase a Gift Certificate?

As of March 24, 2018 gift certificates for services at Life Balance Massage are no longer available. We apologize for any inconvenience. If you currently have a gift certificate it will be honored as usual. To gift a session to someone, we suggest a check pre-made out to "Juliette Wilk." Alternatively, you are welcome to arrange prepayment of a session once it is already booked.

 

Do Gift Certificates Expire? How do I use my Gift Certificate?

No, Gift Certificates do not expire except in the event that the certificate was a donation, promotional giveaway or complimentary gift. In one of those cases, there will be an expiration date clearly printed on the certificate. In all other cases and for all purchased gift certificates, there is no expiration. Gift certificates valid toward a service no longer offered will have the face value applied toward another service. Gift Certificates are NON-REFUNDABLE but can be transferred to any other person for use. To use your Gift Certificate, simply book your appointment as usual and bring the physical certificate or present the digital copy at the time of payment on the day of your appointment. **gift certificates are only valid with Juliette Will 

 

I forgot to bring my Gift Certificate to my session. Can you look it up? 

No, we are sorry but we can't. You must present either a physical or digital copy of the certificate in order to use it. If you forgot to bring it you will need to pay for the session and save your certificate for your next massage! 

 

Can I apply a gift certificate to a session other than face value?

Yes! You may, for example, use a 60-minute gift certificate towards a 90-minute session and pay the balance remaining to cover the longer session. Likewise, you may use a partial value of the gift certificate and apply a 90-minute gift certificate towards a 60-minute session resulting in a remaining balance to be used towards a future session. 

 

Can I combine discounts or specials?

No. Coupons, promotional offers or service specials may not be combined with each other. Only one special pricing offer will be honored per session.

 

Can I book and/or pre-pay for a session for someone else? 

Yes! You may always book an appointment for a friend or family member. If the appointment is booked under your name, simply add a "message for the therapist" when booking and let us know who the appointment is really for. However, please be sure that the appointment time will work for the person you are booking as we adhere to a strict cancellation/no-show policy and the person under whose name the appointment is booked will be responsible for payment in the event of a missed session. If you would like to prepay for a session you've booked for someone else please contact us directly.

 

How do I get the "Re-book Discount"? 

This is a special discount offered to encourage clients to plan ahead when it comes to their self-care and wellness needs. If you book your follow up appointment in-office with your therapist before you leave for sometime in the next six weeks, that next session will be discounted by $10. This applies to all one hour or longer sessions. You do not need to prepay for this session. You will pay at the time that session occurs as usual. You may cancel or reschedule this appointment just as you would any other appointment as per our cancellation policy. If you need to reschedule the rebooked session you will keep the discounted rate so long as you are rescheduling more than 48 hours in advance as per our cancellation policy. 

 

I seriously loved my massage, how can I thank you?!

Let us know! Or better yet, let the world know by writing a Yelp Review or Google Review. If you felt our service was a little lacking, please let us know by contacting us directly so that we can try and make it right. Client feedback is an invaluable resource to help us continue to improve!

 

How often should I get a massage? 

Ultimately this depends on what your lifestyle, schedule, and budget will allow. You should come up with a schedule that realistically fits your personal needs. Everyone uses their bodies differently and therefore needs a different level of care. If you are dealing with chronic pain issues, are an avid athlete, or have high levels of stress in your life then weekly or bi-weekly sessions are most ideal. If you are in good health, experience very little pain and are just seeking wellness maintenance then every three or four weeks would be fine. The important thing is to set up a regular schedule, whether that means every two weeks or every two months for you. Also, get in the habit of scheduling ahead this way you are less likely to brush off your self-care. It is a real treat to look at your schedule for the week and realize that you have a massage scheduled already!

 

I'm not in pain, why should I get a massage?

Many people use massage to treat chronic or acute pain issues, but ideally, massage should be viewed as a preventative part of your wellness routine. If your body feels good, that’s great! But it is important to keep yourself feeling well and balanced with routine care. Remember, massage doesn’t just treat the muscles - It also has many other emotional and physical benefits.

 

What if I am uncomfortable during my session? 

Speak up! Every client is different from the next. While one person may find the room temperature perfect, the very next person may find it too warm or cold. It is important to express your needs verbally in order to get the most out of your session. It is never a problem to layer another blanket on the table, take one off, turn the music down or use more or less pressure. Your therapist won't mind at all - it would be worse to find out after the fact that a client was freezing the whole time and never said anything!!

 

I've had a massage before and wasn't impressed. Why bother with another? 

Every massage therapist has a different touch and a different way of perceiving your needs while you are on the table. Sometimes it takes a little while until you find a therapist with whom you click. It is also very important to remember that while a therapist can and often does intuit a lot while working on you, he or she is not a mind reader and each client is different from the next. Things like temperature, music or pressure can make or break your experience of the service you received but often these needs need to be verbally expressed in order to get exactly what you want. If you’ve had a massage in the past and were left disappointed because, for example, you didn’t feel like the therapist worked long enough on your neck - simply mention this at your next massage by saying: “I really love having my neck worked on. I had a massage before that I found pretty disappointing because he/she didn’t pay enough attention there.” I guarantee this therapist will get the hint!

 

Tell me more about CBD treatment!

First, let's get the elephant in the room out of the way: no, you're not going to get high (not even a little) and no, you're not going to walk out smelling like you stepped off a hippie commune. CBD has been around and in use for ages and as more states move to legalize cannabis products, more and more people (and scientists!) are looking toward CBD products as a healthy, non-invasive alternative for the treatment of chronic pain, inflammation, and stress.

 

CBD is the commonly used name for Cannabidiol, which is a Phytocannabinoid derived from the cannabis plant and the component that accounts for the majority of the plant's health benefits. CBD is NOT psychoactive, NOT addictive or habit forming and is currently legal in all states. (when derived from hemp plants cultivated to contain less than 0.3% THC)

 

There is an incredibly long and dense report available from the US National Institute of Health (NIH) that delves into some of the exciting research in the area of the therapeutic use of THC and CBD. You can read it here, but the following is an excerpt:

 

"Cannabinoids have antinociceptive mechanisms different from that of other drugs currently in use, which thus opens a new line of promising treatment to mitigate pain that fails to respond to the pharmacologic treatments available, especially for neuropathic and inflammatory pains. The combination of cannabinoids with synergistic analgesic substances is interesting because it may improve the efficacy and safety of treatment."

 

CBD is great for people who suffer from chronic pain, arthritis, inflammation, general soreness, stress, and anxiety. Some CBD cremes on the market contain a menthol component which creates an instant "tingling" effect but in general, most CBD cremes do not create an instant sensation on the skin. Instead, the effects are felt as more of an absence of discomfort within about 15 minutes, but individual results will vary.

 

Some of the benefits of CBD include: 

 

  • Reduce pain

  • Increase comfort during deep tissue massage

  • Reduce inflammation

  • Eases the pain of arthritis

  • Relieves anxiety and stress

  • Improves sleep

  • Nourishes skin

  • Helps to improve Psoriasis / Eczema

  • Aids in the healing of sprains/strains

 

CBD provides a safe, non-toxic way to heighten and increase the already plentiful benefits of a skilled, therapeutic massage and are an incredible compliment to deep work specifically as it tends to reduce or eliminate that occasional post-massage soreness from some intense deeper work. 

 

Specific CBD products used at Life Balance Massage will vary based on availability but currently, we are using one made by Blue Ridge Hemp Company which contains sunflower oil, sesame seed oil, jojoba seed oil and 99.7% pure CBD isolate to deliver the healing power of CBD in a skin nourishing creme base. 

 

Intrigued and excited to give CBD treatment a try? Book your session by choosing your service, provider and date/time. You will then see an option to add a promotional add-on 'CBD treatment." Select that and proceed as prompted to finalize and confirm your appointment!

 

Do you offer sensual massage?

No. Never. Not under any circumstances and it is highly inadvisable to ask this at your session. Any actual, implied or perceived sexual intentions will result in the immediate end of your session with payment in full. Don't be that guy.

 

 
 
 
 
 
 
We've been serving up killer massage to Oakland, Berkeley, Piedmont and Emeryville since 2006 and are proud to be one of the top rated providers of the best massage in the East Bay. 

4283 Piedmont Ave | Ste. F-1 | Oakland, CA 

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